At Book Craft Services, we are dedicated to building strong, lasting relationships with our clients
by offering professional, transparent, and high-quality publishing solutions. These Terms & Conditions
outline the obligations and rights of both the client and Book Craft Services to ensure clarity,
trust, and mutual success throughout your publishing journey.
By engaging with our services, whether publishing, editing, ghostwriting, marketing, or book production,
you agree to the policies outlined below. Please read them thoroughly, and reach out to us with any
questions or clarifications.
Revision Policy
We believe that collaboration leads to excellence. Therefore, we offer a flexible and client-centric
revision policy tailored to meet the creative and editorial needs of our customers.
- Unlimited Revisions: Clients are entitled to unlimited revisions within the scope of the original design theme and service package.
- Turnaround Time: Revisions are processed within 48 to 72 business hours, depending on complexity and feedback volume.
- Out-of-Scope Requests: Any request that alters the core design, structure, or original brief may be subject to additional charges.
We strongly encourage detailed and timely feedback to ensure the smooth progression of your project.
Project Turnaround Time
Book Craft Services maintains high service standards by delivering each stage of the publishing
process with professionalism and punctuality.
- Phase-Based Delivery: Each stage follows an individual turnaround time of 48–72 hours.
- Project Timeline: Overall timelines depend on the selected package and client responsiveness.
- Delivery Schedule Examples:
- Tasks submitted on Monday are delivered by Wednesday.
- Tasks submitted on Friday are delivered by Tuesday.
- Expedited Delivery: Available for select services upon prior agreement.
Refund Policy & Money-Back Guarantee
Customer satisfaction is a top priority at Book Craft Services. We aim to remain fair and
transparent while accounting for the time, creativity, and effort invested in every project.
Eligibility Criteria:
- Full Refund (minus 10% processing fee): Before initial layout or design delivery.
- 66% Refund (minus 10% processing fee): Within 48 hours of initial delivery.
- 33% Refund (minus 10% processing fee): Within 48–120 hours of initial delivery.
- No Refunds: After 120 hours, after final delivery, or once revisions have been requested.
Non-Refundable Services: Research-based, consultation-heavy, ghostwriting, and marketing
services are non-refundable once initiated.
Cancellations Due to Personal Reasons: Store credit may be issued instead of a refund.
To Request a Refund:
All refund requests are processed within 7–10 business days.
Quality Assurance Policy
Book Craft Services delivers polished, professional, and high-impact publishing services reviewed
through internal quality control processes.
- Client-Provided Content: Clients must submit accurate, lawful, and complete materials.
- Quality Scope: Revisions are provided within package limits to ensure excellence.
- Plagiarism-Free Guarantee: All original writing is plagiarism-free.
Content Creation & Population
For clients purchasing content creation services, we ensure SEO-optimized, original writing aligned with
your brand voice, genre, and goals.
- Reader-first storytelling
- Collaborative brainstorming and draft approvals
If content creation is not included, clients must provide all required materials.
Privacy Policy & Data Protection
- All personal data, manuscripts, and ideas remain 100% confidential.
- No data is sold or shared with third parties.
- Our systems are secured with SSL encryption.
NDA & Reputation Management Policy
- Mutual Confidentiality: No project details are disclosed to third parties.
- No Defamation Clause: Both parties agree not to harm each other’s reputation.
Formal NDAs are available upon request.
Customer Support
- Availability: Monday–Friday, 8:00 AM–6:00 PM
- Response Time: Within 24 business hours
- Contact: (833) 662-3862 | info@bookcraftservices.com
Technical Support Policy
- Included: File uploads, KDP/IngramSpark integration, basic platform guidance.
- Excluded: Third-party software, hosting issues, or external platforms.
Final Notes
By purchasing any service from Book Craft Services, you agree to these Terms & Conditions.
Book Craft Services reserves the right to modify this policy at any time.
